This Privacy Protection Policy explains how Freshtec Energy collects, uses, stores and protects personal information provided through our website and when customers interact with us.
Freshtec Energy respects the privacy of every individual who visits our website and takes reasonable measures to protect the privacy and confidentiality of personal information provided to us.
Information You Provide to Us
You may browse parts of our website without providing personal information. However, when you create an account, place an order, request information, contact us or otherwise interact with Freshtec Energy, we may collect personal information such as your name, address, telephone number and email address.
We may also collect information required to process your order, provide products or services, respond to enquiries and support your use of our website.
If you do not want personal information processed by Freshtec Energy, please do not submit it to us, or contact us regarding information you have previously provided.
How We Use Your Information
Freshtec Energy may use personal information collected through the website to:
- process and manage orders and transactions;
- provide products, services and customer support;
- respond to enquiries and requests;
- communicate with you regarding your account or order;
- verify information where necessary;
- improve our website, products and services;
- provide access to website features and customer account services; and
- fulfil other purposes disclosed when the information is collected or where you have provided consent.
Information We Share
Freshtec Energy does not sell, distribute or publish your personal information for unrelated commercial purposes.
Where necessary to provide our services or fulfil an order, personal information may be shared with service providers acting on our behalf, including providers involved in website hosting, payment processing, customer service, delivery and other operational services.
These service providers are expected to handle personal information appropriately and only for the purposes for which it has been provided.
We may also disclose information where required or permitted by applicable law.
Delivery and Order Fulfilment
When you place an order requiring delivery, relevant customer and delivery information may be provided to our delivery and logistics service providers for the purpose of quoting, arranging and completing delivery.
Protection of Personal Information
Freshtec Energy takes reasonable measures to safeguard personal information under our control against loss, misuse, unauthorised access, disclosure or alteration.
While reasonable precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Information
You may contact Freshtec Energy if you would like to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable legal and operational requirements.
Changes to This Policy
Freshtec Energy may update this Privacy Protection Policy from time to time. Any updated version will be published on this website.
Contact Us
If you have questions regarding this Privacy Protection Policy or how your personal information is handled, please contact:
Freshtec Energy
153 Speculator Avenue
Northlands Business Park
Newmarket Road, Northriding
Johannesburg, South Africa
2169
Telephone: +27 11 516 0309
Email: sales@freshtec.co.za